You may not be able to start your content for the following reasons:
- Your Internet connection might be insufficient for the streaming
To stream content you will require a steady Internet connection speed of 1 Mbps or higher, depending on the quality. To verify if you can’t start content because of your connection, you can measure you Internet connection speed by using free programs you can find online or on your device. LEARN HOW to check the minimum connection speed required to stream our content in different qualities.
- Browsers and Operating systems might not be supported (only on website)
Make sure that the Browsers and Operating systems of the devices you are using support the vision of ITsART content. These are the minimum requirements:
| DEVICE | TECHNICAL REQUIREMENTS |
| PC | Operating system: Windows 7 or higher Browser: Chrome, Firefox and Edge. It's important that are updated to the latest version available |
|
MAC |
Operating system: OS X 10.11 or higher |
|
Tablet/Smartphone Android |
- From the ITsART app that you can find on the Google Play Store Operating system: Android vs 5 or higher - From the itsart.tv website using your browser |
|
iPad/iPhone |
The vision from these devices is possible only visiting the itsart.tv website using browser. The ITsART app for iOS is not available yet but it will be soon! Operating system: iOS 12 or higher |
- Firmware not updated (only on Smart TV)
The firmware is the software installed on your Smart TV that is periodically updated from the manufacturers in order to enhance the performance of the TV. Not always the update is automatic and a firmware not up to date might stop the vision of the content. LEARN HOW to verify the firmware version of your TV and how to update it.
